We support our customers with high quality, on-site support
for the full range of PCs, networks and severs. Our services
are only ever charged for if we fix or diagnose the problem
and there are no contracts.
Our under five-minute phone advice
is free of chargeWe don’t provide expensive “telephone
services” where customers are tied up for hours on the
phone on premium rate lines and run the risk of making the problem
worse. We are happy to respond to short queries over the telephone
but will use our experience to advise when an on-site visit
is needed to quickly sort out the problem. Any telephone support
under five minutes is always free.
We also don’t believe it is acceptable for a client to
not have access to their equipment, which is why we prefer to
offer proper on-site repair and maintenance. With a RTB (Return
To Base) support provider a customer runs the risk of their
system being unavailable for weeks, sometimes months on end.
This can cause huge problems for a business or organisation,
costing them valuable time and money.
We provide the highest levels of support by staying loyal and
close to our customers. We are constantly researching the latest
developments in the market and adapting them for use by small
and medium sized businesses and organisations.
Thanks to the latest broadband technology we can offer remote
desktop support. Larger companies have been using this technology
to support networks with hundreds of users but thanks to the
advent of broadband we can offer have made it available to smaller
companies at an affordable rate. Remote access service allows
us to access and see someone’s desktop from our offices.
We can see exactly what the computer user sees and use our keyboard
and mouse as though we were physically sat at their desk. The
cost savings by using this technology can be huge as the system
stays in place, its users are at their desk and the system gets
repaired faster.
